Shipping policy

We aim to ship items within three business days of payment received. Transit times (see below) should be added to this. You will receive a notification of shipping, with tracking information. If you don't see it within three business days, you may need to check your spam box.

International packages are sent from the United Kingdom by courier and must be signed for. Within the UK we use Royal Mail Tracked 48.

Transit time estimates from date of shipping
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UK: 2 business days
Europe: Approx 7 business days
North America and Australia: 6-10 business days
Rest of world: times vary so please allow up to 20 business days.

Please note that transit times can be subject to delays that are beyond our control. These are usually customs clearance delays at your end, but flight cancellations and airport closures may also cause delays. If your tracking seems to stop for more than a few days, it means that your parcel has not been scanned. We have no control over this, but if it is persistent, please contact us and we will investigate.

Shipping costs to Europe
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We have abandoned the postal system due to constant problems with international items being delayed, sometimes for months. We have also tried other economy services such as Hermes and Landmark but the tracking often fails and there are also unacceptable delays. For these reasons, we will now only ship to Europe using a courier service, which unfortunately costs a little more than the normal post.

If your country or region is not in our shipping list, please email us with your order requirements, full shipping address and phone number and ask us to send you an invoice with payment link.

IMPORTANT

Your notification of shipping comes with a link to view your order and track the shipping. It is your responsibility to monitor the tracking. If items are returned to sender because you were unavailable for delivery, did not collect within the timeframe provided, or did not alert us to a delivery problem in good time, we will refund the cost of the goods but not the shipping fee.

With thanks, Sales Team