Shipping policy
SHIPPING & DELIVERY
Dispatch
We aim to dispatch orders within 3 business days of receiving payment.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. If you have not received this within 3 business days, please check your spam or junk folder.
Delivery Methods
UK orders are sent using Royal Mail Tracked 48.
International orders are sent from the United Kingdom using a tracked courier service.
Estimated Delivery Times
Delivery times are estimated from the date your order is dispatched:
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UK: approximately 2 business days
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Europe: approximately 7 business days
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USA, Canada and Australia: approximately 6–10 business days
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Rest of the world: please allow up to 20 business days
These are estimated delivery times and may occasionally be affected by customs, local delivery services, flight disruptions or other delays outside our control.
Tracking Your Order
Your dispatch confirmation will include a link to track your parcel.
Tracking information may occasionally take a few days to update while a parcel is moving between locations. This does not necessarily mean that the parcel has stopped moving.
If your tracking has not updated for an extended period, please contact us and we will investigate.
European Deliveries
We use tracked courier services for deliveries to Europe to provide more reliable delivery and tracking.
Shipping costs are shown at checkout before you place your order.
Countries Not Listed at Checkout
If your country or region is not available at checkout, please contact us at:
sales@thesupportcompany-uk.com
Please include:
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the product and size you would like to order;
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your full delivery address; and
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your telephone number.
We can then confirm whether we are able to ship to your location and provide payment instructions.
Missed Deliveries and Returned Parcels
Please monitor the tracking information provided after your order has been dispatched.
If a parcel is returned to us because delivery could not be completed, it was not collected from the courier or postal service, or a delivery issue was not reported to us in time, we will refund the cost of the product once it has been returned to us.
The original shipping charge will not be refunded in these circumstances.
If you experience any problems with your delivery, please contact us as soon as possible and we will be happy to help.
The Support Company Sales Team
sales@thesupportcompany-uk.com