Refund policy

1. CANCELLATIONS AND RETURNS

If you wish to cancel or return an order, please contact us as soon as possible at:

Please contact us before returning any product so that we can provide the appropriate return instructions.

You are responsible for taking reasonable care of products while they are in your possession.

Products returned to us should be in a clean and reasonable condition.

If a product has been excessively worn, damaged, washed, altered, heavily soiled or stained, this may affect whether we are able to accept the return or provide a full refund.

You will be responsible for the direct cost of returning a product unless the product is faulty, damaged or incorrect.

For international returns, customers are responsible for return postage and any customs or import charges associated with the return. Please contact us before sending an international return so that we can provide appropriate instructions.

2. FAULTY, DAMAGED OR INCORRECT PRODUCTS

We want you to receive a product that is of satisfactory quality and as described.

If you believe your product is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:

sales@thesupportcompany-uk.com

Please provide:

your name;
your order number;
a description of the problem; and
photographs where helpful in identifying the issue.

We will review the problem and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a refund, replacement or exchange.

3. REFUNDS

Where we agree that a refund is appropriate, it will normally be made using the same payment method used for the original purchase.

If you receive a faulty, damaged or incorrect product, please contact us so that we can review the issue and arrange the appropriate resolution.

If your support simply does not provide the correct fit, we will normally work with you to find a more suitable size and arrange a size exchange rather than a refund.

Refund processing times may vary depending on your bank, card issuer or payment provider.

4. RETURN POSTAGE

Please contact us before returning a product. so that we can provide the correct return instructions. For international returns, customers are responsible for return postage and any customs or import charges associated with the return. Please contact us before sending an international return so that we can provide appropriate instructions.

We recommend obtaining proof of postage when returning a product.

The cost of postage will be the customer's responsibility.